Screenshots

Settings:

• Application title contains(case sensitive): Part of the monitored application title. ACI checks the running applications and starts monitoring the application who's title contains these words.
• Exit message: If your application shows a message each time the user tries to exit, then you can specify the message here.
• Default Idle Time Limit for new users: Idle time limit for new users.
• TCP/IP timeout: This is used to detect network problems, etc..
• Auto refresh every: Refresh interval desired.
• Instant refresh after: This is used by the client to determine when to notify the server immediately if the user started to work on the application again. After "Instant refresh after" idle time, the client will be in quick notify mode so you can tell in a fraction of the second(packet latency) accuracy, whether the user started working on the application again or not. This option should be an integral multiple of "Auto refresh every" value.
• Enable Navision extensions: This should be enabled for Navision users and disabled for others.
• Allow users to close the most idle user directly: This option enables or disables whether users can close other user's applications. When enabled, every client will see a menu item "Close most idle user" in the icon on the task bar. When the client clicks on that menu item, the server will attempt to close the most idle user if any, excluding those who have the option "Allow Close By Others" set to "No". The client is then notified whether it was successful and what the idle time was for the most idle user. The user and computer names are not shown to the client.
• Do not allow closing those who are idle for less than: When "Allow users to close the most idle user directly" is used, this option prevents other users from closing users that are very active. For example, you don't want others to close an idle user who was idle for only 10 seconds. The administrator is not affected by this option when Close Most Idle... or Close Selected User buttons are used in ACI Server. Setting this option to 0 effectively disables this option.
• Suppress All TCP/IP Errors: Disables certain TCP/IP errors such as "The connection is reset by remote side." and "Connection is aborted due to timeout or other failure.".
• When closing, wait until the CPU utilization in the last 30 seconds goes below %: When the user runs a task that takes a long time and leaves his or her desk, this option lets ACI wait until the task is finished before closing the application. ACI monitors only the CPU usage for the monitored application, all other applications are ignored. The CPU utilization must be below the percentage set here for at least 30 seconds in order for ACI to consider the task finished. Note: Setting this option to 100% effectively disables this option.

Idle Time Accuracy:

The idle time shown is accurate to about ± ("TCP/IP timeout" + "Auto refresh every") if you expect network problems, or if the actual idle time is below "Instant refresh after" value.

In other words, if the idle time shown in the main window is above "Instant refresh after"+"Auto refresh every", then the accuracy expected depends on the following:

• You expect network outages: Accuracy is ± ("TCP/IP timeout" + "Auto refresh every")
• You don't expect network outages: Accuracy is about a fraction of the second, or packet latency(with ACK).

Example: You want to be sure that any time shown is accurate to the nearest second when it shows 5 minutes or above, then set "Instant refresh after" to 4 minutes and "Auto refresh every" to 1 minute.

With the default settings, the time shown is accurate if it shows 70 seconds or above.

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