Frequently Asked Questions

Frequently Asked Questions about Auto Close Idle(ACI):

1. I am unable to make the program work with Navision. What's wrong?
2. While evaluating ACI, I noticed that when ACI Manager restarts; it shows zero idle time for all active users. What's wrong?
3. Do I need to change any shortcuts or modify the program configuration in anyway?
4. Can I manage the users from any workstation?
5. Do I have to install ACI Manager on the same computer as the database server?
6. What TCP/IP port does ACI use?
7. Does it work over the Internet or behind a firewall?
8. What happens when the user is working on another program while keeping the application in question in the background?
9. When the user moves the mouse over the application, will it be considered active?
10. Will it use a database session?
11. Can ACI monitor multiple programs at the same time?
12. Does ACI work with Navision native database? Navision with MS SQL?
13. What Navision versions does it support?
14. Will it corrupt my database?
15. Will it close Navision in all cases?
16. Can I Remote Control other programs as well?
17. Some users don't want their application closed. Is this possible?
18. Does ACI Client run standalone?
19. Does ACI support multiple languages?
20. I have too many users. Is there an easy way to manage them?
21. How ACI is licensed?
22. There is a feature I want to be implemented in ACI. Can you do it?

1. I am unable to make the program work with Navision. What's wrong?
   This happens when the Application Title is not set up correctly. It's case sensitive, so use "Navision" instead of "navision". Also, using the word "Navision" only, for example, could unintentionally monitor a program like "Navision User Guide.pdf - Acrobat Reader". It’s best to set it to "Microsoft Navision Attain" or "- Microsoft Navision Attain" if you are using Navision 3.60, or set it to "Microsoft Business Solutions-Navision" or "- Microsoft Business Solutions-Navision" if you are using Navision 3.70. If you have an older version you may use "Navision Financials". This all depends on the window title shown when you start the program.
   
   After setting the title, you can look in the App Title column in ACI Manager to see which application ACI Clients are actually monitoring, by default this is refreshed every 10 seconds.
    
2. While evaluating ACI, I noticed that when ACI Manager restarts; it shows zero idle time for all active users. What's wrong?
   Since the evaluation version of ACI has a run time limit, you will need the registered version of ACI to monitor users' activities 24/7. ACI Manager must be kept running all the time, otherwise, ACI Clients would stop monitoring any application. If you close ACI Manager window, it will stay running in the background and minimizes itself to the system tray without exiting. If you want to use ACI without restrictions, you must register the software.
    
3. Do I need to change any shortcuts or modify the monitored program configuration in anyway?
   No. ACI will auto detect the application presence based on the window title. It doesn't matter if the application was already running before you ran ACIClient or not. ACIClient runs after you finish the setup program and restarts with Windows so there is no need to create a startup shortcut for ACI.
    
4. Can I manage the users from any workstation?
   No, currently you can only manage the users from where you installed ACI Manager.
    
5. Do I have to install ACI Manager on the same computer as the database server?
   No. You can install ACI Manager on any computer you like that has Windows 95 OSR2 or above.
    
6. What TCP/IP port does ACI use?
   It uses TCP/IP port 9400 by default, which can be changed to any port by editing an INI file.
    
7. Does it work over the Internet or behind a firewall?
   Yes. ACI Client can automatically detect the server if it's on the same LAN using broadcast packets. When ACI Client is behind a router, you can specify the IP Address and port number to use in an INI file. See here for details.
    
8. What happens when the user is working on another program while keeping the application in question in the background?
   Any application other than the monitored application is ignored. If the idle time limit is enabled for the user and is reached, ACI will close the application.
    
9. When the user moves the mouse over the application, will it be considered active?
   No. Moving the mouse over the application is ignored.
    
10. Will it use a database session?
    No. ACI does not connect to your database server in anyway.
     
11. Can ACI monitor multiple programs at the same time?
    No. Most of our users usually use ACI with a single application. If you want to monitor another application, you can get another copy of ACI, install it in a different folder, and change the TCP/IP port in the INI file in each installation.
     
12. Does ACI work with Navision native database? Navision with MS SQL?
    Yes. It works with both.
     
13. What Navision versions does it support?
    It supports all versions, this includes Navision Financials, Navision Attain, and Axapta.
     
14. Will it corrupt my database?
    No. ACI will simulate closing the application as any user does, by clicking on the close button on the upper right of the application's window. It will never terminate the task which usually leads to data loss or corruption. In the case of Navision, it will click Cancel at every pop window as well.
     
15. Will it close Navision in all cases?
    No. It will not close Navision when there is a popup a window as a result of the C/Side command CONFIRM(). This command shows a message to the user and 2 buttons: Yes or No, without cancel. Examples include "Delete Customer?", "Do you want to update the sales lines?". It's a bad idea for ACI to answer all yes or all no to these dialogs. If any of these dialogs appear, you can respond to them by using "Remote Control" functionality. This allows you to see the user's screen and use your keyboard and mouse to interact with the application remotely. However, in most cases the user usually responds to these dialogs quickly unless the user requires more training.
     
16. Can I Remote Control other programs as well?
    Because ACI was not meant to be a fully functional remote control program, you can only interact with the application that you are monitoring, which is adequate for ACI's intended purpose.
     
17. Some users don't want their application closed. Is this possible?
    Yes. You can set both "Auto Close" and "Allow Close by Others" to "No" to certain users. In this way ACI acts in a "Read only" mode. You can see how long these users have been idle, but they will not be closed automatically. You can still close any of these users, manually by right clicking on the user and select "Close this user".
     
18. Does ACI Client run standalone?
    Because ACI was designed to be centrally managed, the client cannot run in standalone mode.
     
19. Does ACI support multiple languages?
    Not at this time. However, it works with non-English versions of Navision. The user interface is currently available in English only. We are planning on translating the client side to other languages, however, the server side or ACI Manager will remain in English.
     
20. I have too many users. Is there an easy way to manage them?
    In the version 3.2.0 and above, you can assign users to groups by selecting multiple users and type the group name at the options at the bottom of ACI Manager main window. Later, when you click on "Group" column heading, users will be sorted by groups and then you can easily select these users and change their settings. It's not necessary for all users in the same group to have the same settings, just select some users and change only those users' settings, even if these users belong to different groups. Also, ACI Manager lets sort by any column, just click on any column heading to sort by that column. This gives you more flexibility in managing your users. When you click on "Idle Time so far" heading, users will be sorted by how idle they have been. The most idle user will be at the top. When that user starts using the program, he or she will drop to the bottom of the list. This will make it easy to decide when to close idle users.
     
21. How ACI is licensed?
    ACI license allows unlimited number of clients and one server installation(ACI Manager copy) plus unlimited free updates. Click here for details.
     
22. There is a feature I want to be implemented in ACI. Can you do it?
    Please feel free to contact us, and use "Suggest a feature". We review all requests and based on your feedback we prioritize these requests.

Note: Navision® is a registered trademark of Navision A/S; which was acquired by Microsoft in 2002. We are not affiliated with Navision A/S or Microsoft in anyway.

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